If something's not right

Refund & Returns Policy

Last updated: August 2026

We want you to love every jar. Because our products are handmade food items, a few sensible rules keep things safe and fair for everyone.

Food & hygiene

As our jams, jamneys and focaccia are perishable, edible products, we're unable to accept returns or offer refunds for change of mind once an order has been collected or dispatched. We hope you understand — it's about food safety.

If your order arrives damaged, incorrect or faulty

Please check your order as soon as it arrives. If anything is broken, incorrect or not up to our usual standard, contact us within 48 hours of receiving it, with a photo of the issue. We'll make it right with a replacement or a refund — whichever suits you best.

WhatsApp us on 064 551 0963, or
Email daaijam.sa@gmail.com with your order details and a photo.

Cancellations

Need to cancel? Get in touch as soon as possible. If your order hasn't been made or dispatched yet, we'll happily cancel and refund it. Once an order is already prepared or on its way, we're unable to cancel it.

How refunds are paid

Approved refunds are paid back to your original payment method. Please allow a few business days for it to reflect, depending on your bank.

This policy doesn't affect your rights under the South African Consumer Protection Act. If you're ever unsure about anything, just message us — we'd always rather sort it out than leave you unhappy.